Deputy Director of Emergency Services, University Hospital Geelong, and Senior Lecturer in Communication (simulation and clinical skills), Deakin University, Australia.
Why I love to teach
Although I enjoy the technical aspects of my role as an Emergency Physician, my main passion lies in developing and encouraging communication, driving cultural change, and enhancing leadership skills. I firmly believe that cultivating the ability to self-reflect, engaging in difficult conversations, and using different educational modalities are pivotal in creating a culture characterized by transparency, direction, and continuous growth.
Latest articles with Hayden
How to address conflict in clinical settings
Learn how to turn workplace conflicts into opportunities for growth using a practical, four-part process. Explore expert conflict resolution strategies and gain other valuable insights in this lesson.
How to seek constructive feedback
Valuable and timely feedback is the secret to achieving personal and professional growth. Explore a four-step guide to mastering the art of seeking feedback.
Interprofessional communication strategies for clinicians
Explore evidence-based strategies to navigate challenging workplace interactions, master effective interprofessional communication, and foster better relationships with colleagues.
How to respond to patients’ emotions
When emotions like stress, frustration, anger, or grief arise during conversations with your patients and their families, you shouldn’t ignore them. Instead, you can use six specific skills to respond to and address them.
How to address patients'complaints
At some point, you will likely be responsible for addressing patient complaints made against yourself or your team. Address patients’ complaints by following these seven steps.
How to break bad news
Breaking bad news is one of the hardest things to do. This framework can help you deliver difficult messages and so that your patients and their families better understand the situation.
How to prepare for difficult conversations
Fail to prepare, prepare to fail! Having difficult conversations with your patients and their families can be challenging. However, with the proper preparation, you can manage these emotional situations effectively and compassionately.