How to address patients' complaints

At some point, you will likely be responsible for addressing patient complaints made against yourself or your team. Address patients’ complaints by following these seven steps.

Hayden Richards, MD MBBS FACEM MPhil
Hayden Richards, MD MBBS FACEM MPhil
28th Mar 2023 • 1m read
How to address patients'complaints

When filing a complaint, most patients want to have their stories heard. That’s why validation is key to addressing these complaints. Remember that apologizing for a patient’s bad experience is not an admission of guilt but a statement of support. In this lesson, you will learn the seven important steps to approaching a patient who has filed a complaint. 


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