When breaking bad news, gathering information is as important as delivering information. First, you need to know the other person’s understanding of the situation and prepare them for the conversation. Second, you must convey your message carefully and in a step-by-step fashion, using plain language. In this lesson, you will learn how to deliver bad news, address the other person’s emotions, and agree together on the next steps.
There are specific and definable skills that can help you communicate with your patients. Every clinician should be able to build trust, adapt their communication to patients of different backgrounds, and structure difficult conversations. Mastering these skills will make you a better clinician.