Privacy Policy

Welcome to Medmastery, the place for any healthcare provider who wants to live up to her full potential. The Medmastery web site and service including (without limitation) all websites, mobile applications, and other interactive properties through which the service is delivered (collectively, the “Service”) are owned, operated, and distributed by Medmastery GmbH, an Austrian company (referred to in this Privacy Policy as “Medmastery” or “we” and through similar words such as “us,” “our,” etc.). By accessing any part of the Service, you are agreeing to the terms and conditions described in the respective section of our website. If you do not agree to any of these terms, you should not use the Service. This Privacy Policy applies to all users, including both users who are simply viewing content available via the Service and users who have registered as members of Medmastery.

We may, at our sole discretion, modify this Privacy Policy at any time. By accessing the Service at any time after such modifications, you are agreeing to such modifications. This Privacy Policy was last modified as of June 20th 2017.


Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate, and disclose and make use of personal information. The following outlines our privacy policy.

Personal Information

When you register a trial account with us or become a Medmastery Member (paid membership), or when you choose to attend a live or recorded class, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you. This includes, but is not limited to, your name and email address, but does not include your credit card number or billing information. Stripe and Paypal or process all of the transactions on Medmastery. If you purchase a Medmastery membership using your credit card or Paypal account, your credit card details will not be processed through or stored by us. However, they will be processed and stored by Paypal or Stripe and are subject to their privacy policies.

In order to send you emails from Medmastery, we need your email address. To provide you with additional services, we may also request your name, geographical coordinates, and telephone number. We will not give your name, email, or other personal information to unaffiliated third parties except with your consent or as otherwise set forth in this privacy policy. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law or when we have a good faith belief that such action is necessary to comply with a current judicial proceeding, court order, or legal process that we receive or to protect our interests or the safety of others. In addition, we may provide personal information to employees, consultants, or other business or persons for the purpose of processing such information on our behalf. In such circumstances, we require that these parties agree to protect the confidentiality of such information and to comply with the terms of this Privacy Policy.

CME-related Information

When you purchase a Pro Membership and claim CME credits, you are required to fill out a post-evaluation form. This form is a requirement of our accrediting bodies—the ACCME and EACCME—in order to measure the effectiveness of CME activities. For reporting purposes, Medmastery will share information obtained from this form and other personally identifying information, including your quiz scores and number of credits awarded, with CME Consultants, our joint provider, if you claim AMA PRA Category 1tm credits, and EACCME, if you claim European CME credits. Medmastery collects only the information necessary to provide you with the services that you request.

Other Information

We use your IP address to help diagnose problems with our server, to administer our Service, and to analyze traffic patterns on the Service. We use cookies, web beacons, and similar technology to deliver content specific to your interests and to save your password so you don’t have to re-enter it each time you visit. We may also use web beacons and similar technology in emails that we send to you in order to track whether the emails have been opened. In addition, our web servers track information about the visits to the Service. For example, we compile statistics that show the daily number of visitors to the Service, the daily requests we receive for particular files on the Service, and what geographical areas those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others.

Voluntary Disclosure

Any personal information or content that you voluntarily disclose in public areas becomes publicly available and can be collected and used by other users for any reason. For example, if you choose to sign up for a Medmastery account, you may have a Profile page on the site, containing your full name and some basic information including your location and bio. You may also add additional optional information to your profile. Similarly, if you comment on our blog/Magazine using your Facebook avatar, you have to be aware of the fact that other users will know your identity. Any information you choose to provide as part of your profile should reflect how much you want other Medmastery users to know about you. We recommend that you guard your anonymity and sensitive information, and we encourage members to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your profile information at any time.

Children’s Privacy

You must be at least 13 years old to register to use the Service. Accordingly, we do not collect any personal information from children.

Analytics and improving the user experience

Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below, “Cookies”), Web server logs (“Log Data”), Google Analytics and Hotjar to collect information about how our website is used in order to improve our services and our the user's’ experience. Information gathered through cookies, Google Analytics and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We and our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.

Personally identifiable information is not stored in these cookies, or clear gifs. We use third-party tracking services, Google Analytics and Hotjar that use cookies and log files to track visitors to our site in aggregate, usage and volume statistics to help us better understand the needs of our visitors. Although we do not send personally identifiable information, e.g. email address or phone number, to Google Analytics, we do send an obfuscated information if you are logged in or not.

Google Analytics

This tools tracks all visits on our website. We can use this information to understand the usage of our service, e.g. to identify problems or to check improvements.

You can opt-out of having your information collected by Google Analytics by downloading the Google Analytics opt-out browser add-on provided by Google. This will prevent your information being used by Google Analytics. Doing this will not affect your ability to use our Site in any way. You can download the opt-out browser add-on here.


Hotjar is an tool that allows us to measure and observe our user’s behavior (i.e., what users do on our website) in order to improve our service and our user’s experience on the site. You can avoid being tracked, if you have “cookies” disabled or you can opt out here.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our site ("log data"). This log data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit and other statistics. The data is stored up to one year and is important to understand the activity of the system and to diagnose problems. Therefore it is not possible to opt out of logging of log data.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. You can instruct your browser to refuse all cookies or to indicate to you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site (e.g., to log in).

We use cookies for the following purposes:

  • To provide basic functionality of our Website. E.g., if you have pressed the button on the cookie disclaimer, we won’t display that notification to you anymore. Or so called session cookies, are necessary to remember you if you log in to Medmastery.
  • Our Analytics software Google Analytics uses cookies to measure and better understand user-interactions on our Site. Further Google also uses cookies to collect information for advertisement features like remarketing. You can read more about how Google Analytics uses cookies. You can opt-out of having your information collected by Google Analytics by downloading the Google Analytics opt-out browser add-on provided by Google. This will prevent your information being used by Google Analytics. Doing this will not affect your ability to use our Site in any way. You can download the opt-out browser add-on here.
  • Our Analytics software Hotjar needs cookies to function properly. Learn more about how Hotjar uses cookies. You can avoid being tracked, if you have “cookies” disabled or you can opt out here.

Third-Party Advertising

We may use third-party advertising companies like Google AdWords and Facebook. These companies may use information about your visits to this and other websites in order to provide advertisements on our services and other sites about goods and services that may be of interest to you.


This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Medmastery website. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You can set preferences for how Google advertises to you using the Google Ads Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings.


We may use Facebook as an advertisement features like marketing to previous visitors of our site (i.e., “remarketing”). Therefore we have integrated the so-called “Facebook Pixel” on our website, which will track your visits to Medmastery and specific actions (e.g., trial registrations, purchases) taken on our website.

If you are a Facebook user and if you have cookies from Facebook installed on your browser the information mentioned above might be connected to your Facebook account to provide more relevant and interesting advertisement to you while browsing Facebook. Here you can learn more about how Facebook advertisements work.

You can set your preferences for advertisements on Facebook or opt out on Facebook’s ad settings page.

Other Sites

The Service may contain links to other websites or services. We are not responsible for the privacy practices or the content of such websites or services, and you should review the privacy policy of each such website or service to make sure that you are comfortable with it before providing any personal information. For example, all payments for classes are processed through PayPal or Stripe As discussed above, we do not receive any of the information you provide to these services, and all such information is subject to these services’ privacy policy.


As discussed above, we may give your personal information to the teachers for classes that you sign up for so that they can coordinate their classes. As part of our Terms of Use, Medmastery teachers agree not to abuse other users’ personal information. Abuse is defined as using personal information for any purpose other than those explicitly specified in the teachers’ class. However, please understand that Medmastery teachers are not our employees or consultants and that we are not party to any transaction between you and the teacher. As a result, we cannot control their actions and cannot be held liable for any actions that they may take.


In the event that we are acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.

Contact Us

If you have any questions, you can contact us at [email protected].