FAQs

PRODUCTS

Q: Who’s Medmastery for?

A: Medmastery is designed for doctors and doctors in training. We also have a lot of medical students, nurses, paramedics and other healthcare providers among our subscribers.

Q: What courses are you offering? How will I know if they are right for me?

A: Please check out all our available courses in the course library. We are constantly working on new courses and new content is added monthly.

Q: How can I get access to Medmastery courses?

A: You can get access to our courses by enrolling on the Pricing page. If you are already a trial user, you need to login to your account, and click the enroll button.

Q: What's the difference between a free trial account and a paid account?

A: A free trial account gives you access to selected free chapters in each course. A paid subscription gives you unlimited access to all of our courses and workshops.

Q: Is Medmastery a recurring subscription?

A: Yes. Medmastery is set up as a recurring monthly or yearly subscription service. The subscription fee will be deducted from your credit card or Paypal account when the membership term renews (e.g., every month or every 12 months).

Q: How can I cancel my subscription?

A: When you are logged in to your account, please click on My account at the top and switch to Subscription, then click Subscription details. You will be forwarded to your personal customer page, where you can cancel your subscription. Done. Really simple!

Q: Can I pause my subscription if I am not using it?

A: Absolutely — If you want to pause your subscription for one or several months, you can cancel your Membership and reactivate it again whenever you’re ready for more learning.

PURCHASE & PAYMENT

Q: What’s the price of the Medmastery Membership?

A: A Medmastery Basic membership costs $39 per month and gives you unlimited access to our course library. We also offer a Pro membership for $468 per 12 months, which, on top of the Basic membership features, will allow you to claim CME credits for your completed courses and workshops.

Q: How can I pay for the Medmastery Membership?

You’ll be able to pay for the Medmastery Membership in two ways:

  1. Through Paypal. On Paypal’s website you can find the following description of their services. “PayPal acts like a digital wallet where you can more securely store all your payment options, such as your bank account and credit card. When you want to make a payment, you don't have to pull out your credit card or type your billing info every time. Simply log in to your PayPal account and select your preferred payment method. We'll complete the payment process—without sharing your info with merchants and sellers.”
  2. With your credit card. Alternatively, you can pay for the course by entering your credit card information directly on our checkout page. Our payment service provider for these types of payments is Paymill, a highly trustworthy German company.

Both modes of payment are highly secure. Our users have never had any problems with these services. But should you encounter any trouble, don’t hesitate to contact us at support@medmastery.com.

Q: Can I pay with American Express?

A: Yes, absolutely! In order to pay with your AMEX card, please select Paypal as a payment option. You will be then redirected to Paypal's website and can enter your AMEX card information. Paypal will give you the option to create an account or checkout as a guest .

Q:I don’t live in the United States (my currency is not USD). Can I purchase a Medmastery Membership anyway?

A: Yes, absolutely! Even if the price of the course is not displayed in your own currency, the amount will be automatically converted to your currency (at the current exchange rate).

Q: I cannot use Paypal. Can I use another mode of payment?

A: If Paypal is not supported in your country, you might still be able to pay by entering your credit card information directly on our checkout page.

If credit card payments also don’t work, you can still wire the money directly to us—provided you take care of the bank handling fees. Please contact us at support@medmastery.com. Our contact details are: Medmastery GmbH, Dr.-Petter-Straße 20, 5020 Salzburg, Austria. Once the money is sent through to us, we’ll activate your membership.

ECG TECHNICIANS

Q: I am an ECG technician interested in learning the ECG more thoroughly. Are your ECG courses for me?

A: Yes. Our ECG courses will help you to pass important exams and recognize dangerous and important diseases. These skills are essential for any ECG technician.

QUIZ / CERTIFICATE

Q: Will I get a certificate?

A: If you pass all the quizzes and if you watched all the lesson videos of a course, you will be able to download a certificate. The certificate will be a proof of your clinical skills acquired. Your friends and colleagues will be very jealous :-)

Q: What score do I need in order to pass the quizzes?

A: At least 70% of your answers should be correct for the successful completion of each quiz.

Q: Is there an exam at the end of the courses?

A: There is no comprehensive test at the end of the courses. Most levels end with a quiz. You’ll pass a course if you pass all the quizzes. These quizzes are at the core of your learning experience.

Q: Will the certificates contain a picture?

A: There are no pictures of attendees on our certificates.

NEWSLETTER

Q: How can I sign up for the newsletter?

A: If you want to receive our newsletter, you should first sign up for our free trial. Every trial subscriber will be added to our newsletter.

Q: How can I unsubscribe from your newsletter services?

A: You can unsubscribe from our e-mail services by clicking the “unsubscribe” link, which is included at the bottom in all of our mailings. If you clicked on unsubscribe, your e-mail address will be removed from that particular list. Please keep in mind that we have more than one e-mail list (for example, you might be on the “free course” list and the “general newsletter” list), so unsubscribing from one list will not automatically remove your e-mail address from all the other lists. We’ll really miss you when you are gone. We hope you’ll visit us again from time to time!

TECHNICAL PROBLEMS

Q: I lost my password. What do I do?

A: You can request a new password here: www.medmastery.com/user/password.

Q: Will I be able to view the lectures at any time?

A: You’ll be able to attend the courses and view the content during your access period and from any place provided you have access to the internet.

Q: I am unable to find the videos and workbooks. What do I do?

If you need assistance, you can always contact us at support@medmastery.com.

Q: The videos don’t work. What should I do?

A: Please make sure you are using an up-to-date web browser like Google Chrome and the latest version of Adobe Flash Player. If you are still experiencing problems, you can send a short email to support@medmastery.com including details about your operating system and type of internet browser.

Q: How can I speed up the videos?

A: You can simply install the Google Chrome extension "Vimeo repeat and speed" that will allow you to fast forward our videos.

Q: Do I need access to the internet in order to access the courses?

A: You’ll need access to the internet in order to view our videos. Ideally, your connection should be broadband. Our videos are hosted on servers all around the world, so they should run smoothly if your internet connection is relatively fast.

Q: Do I need to download apps or software to view the courses?

A: You don’t need to download any software or apps in order to attend our courses. You only need access to the internet (ideally a broadband connection) and an up-to-date internet browser like Google Chrome.

Q: Will I be able to watch your videos on the iPad or iPhone?

A: You’ll be able to watch all our videos on your iPhone or iPad or other type of smartphone.

Q: Will you send me a DVD of your course, or will I be able to download the videos?

A: All our videos are provided to you through video streaming. We don’t offer DVDs or downloads.

GENERAL QUESTIONS

Q: Do I need special skills to attend the courses?

A: No special skills are required. Some basic knowledge of physiology helps but is not a prerequisite. Register for a free trial and get to know our teaching style.

Q: Can I send ECGs to be posted on your site?

A: If you have access to a highly interesting ECG case and you want to make it available to the Medmastery community, then send us an e-mail at support@medmastery.com.

Q: I’d like to get more information about your courses?

A: You can find out more about our courses here: http://www.medmastery.com/course-library

Q: How much practical (hands-on) training do you provide?

A: It’s our main focus to provide practical or hands-on information. We only teach you what is clinically relevant and will leave out what is unnecessary. So if you are mainly interested in technical nitty-gritty, this course is not for you!

Q: Do you offer “onsite” courses?

A: No, we don’t provide any onsite (i.e., in-person) ECG training.

Q: Can I use your courses for my organization/academic institution?

A: Please get in contact with us if you want to provide your staff, students or members with our courses. We can offer discounts for the purchase of multiple accounts. Just write an e-mail to: support@medmastery.com.

CME QUESTIONS

Q: How many CME credits will I be able to earn through Medmastery?

A: The Pro Membership will give you access to all courses and workshops worth over 150 AMA PRA Category 1™ CME credits.

Q: I am a Basic member, can I claim CMEs?

A: No. In order to claim CMEs, you need to upgrade to the Pro membership.

Q: I am from Europe. Are AMA Category 1 PRA Credits™ recognized in Europe?

A: Yes indeed. The American Medical Association (AMA) has an agreement of mutual recognition of CME credit with the European Union of Medical Specialties (UEMS). To learn more, you can download our CME Guide or contact your local professional body about the conversion modalities.

Q: I’m not a physician. Will I be able to use your CME credits?

A: That depends upon your professional body. Most of them will allow you to convert AMA PRA Category 1™ credits to their system. Our CME Guide provides more in-depth information about the matter. If you need more information, please contact your professional body first.

Q: How can I upgrade to the Pro membership?

A: If you already have a Basic membership, you can easily upgrade to the Pro membership here: https://www.medmastery.com/enroll/pro

Q: I’m from outside the USA and Europe. Are the AMA Category 1 PRA Credits™ recognized where I’m from?

A: Our CME Guide should be able to help you there. If not, please contact your local professional body about the conversion modalities.