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Chapter 1

Improving patient communication

This chapter reviews patient communication essentials and prepares you to approach patients of diverse backgrounds, manage difficult conversations, and respond to patients' emotions.
9 Lessons
31m 34s
Improving patient communication intro
33s
Reviewing the principles of good patient communication
4m 39s
Preparing for difficult conversations
4m 32s
Incorporating sequencing into communications
5m 12s
Structuring time with patients
3m 17s
Sharing information with patients
4m 31s
Responding to patient emotions
4m 19s
Communicating with patients of diverse backgrounds
4m 31s
Improving patient communication quiz
Quiz
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Chapter 2

Applying communication skills

Breaking bad news is never easy. In this chapter we dive into challenging conversations like promoting shared decision-making and addressing complaints.
6 Lessons
18m 6s
Applying communication skills intro
33s
Breaking bad news
5m 37s
Promoting shared decision making
5m 39s
Addressing patient complaints
5m 14s
Applying communication skills quiz
Quiz
Communicating with Patients Mini outro
1m 3s
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Teachers of this course
Image of Hayden Richards, MD MBBS FACEM MPhil
Hayden Richards, MD MBBS FACEM MPhil
Deputy Director of Emergency Services, University Hospital Geelong, and Senior Lecturer in Communication (simulation and clinical skills), Deakin University, Australia.
Teacher profile
CME credit information
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of CME Consultants and Medmastery GmbH. CME Consultants is accredited by the ACCME to provide continuing medical education for physicians.

CME Consultants designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.